Technology Supporting Responsible, Secure and Regulatory-Aligned Lending Operations
Financial institutions operate in an evolving regulatory environment where operational transparency, data protection, risk management and accountability are essential.
Rewafin provides an AI-native lending technology platform designed to support financial institutions with connected workflows, operational controls, data management and technology-enabled oversight.
Our technology solutions help banks, Non-Banking Financial Companies (NBFCs), co-operative banks, Microfinance Institutions (MFIs), housing finance companies and other financial institutions manage various stages of the lending lifecycle.
Rewafin operates as a Technology Service Provider and supports its customers in implementing technology processes aligned with their operational and regulatory requirements.
1. Rewafin's Role in the Financial Services Ecosystem
Rewafin AI Private Limited is a financial technology company providing enterprise software and related technology services to financial institutions.
Rewafin does not independently undertake regulated lending activities.
Specifically:
- Rewafin is not a bank or NBFC.
- Rewafin does not independently sanction or disburse loans.
- Rewafin does not accept public deposits.
- Rewafin does not operate as a Lending Service Provider (LSP).
- Rewafin does not independently assume the regulatory responsibilities of its financial institution customers.
Our role is to provide technology infrastructure, software capabilities and related services that financial institutions can use within their own approved business and regulatory frameworks.
2. Understanding the Applicable Regulatory Framework
Financial institutions in India are subject to laws, regulations, directions and supervisory requirements issued by the Reserve Bank of India and other competent authorities.
Depending on the institution, activity and service arrangement, relevant frameworks may include:
RBI Digital Lending Directions
The Reserve Bank of India (Digital Lending) Directions, 2025 establish requirements concerning digital lending activities, borrower protection, disclosures, data handling and related responsibilities.
These requirements apply according to the scope and definitions set out in the relevant directions.
Rewafin provides technology that may be used by financial institutions operating within these regulatory frameworks.
RBI Outsourcing of Information Technology Services Directions
The Reserve Bank of India (Outsourcing of Information Technology Services) Directions, 2023 establish requirements for covered regulated entities concerning the outsourcing of relevant IT services.
These directions address technology outsourcing governance, service provider assessment, information security, business continuity, contractual safeguards, monitoring and oversight.
Rewafin recognises the importance of these requirements when supporting regulated financial institutions as a technology service provider.
Data Protection and Privacy
The Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 establish India's framework for the protection and processing of digital personal data, subject to the commencement and applicability of the relevant provisions.
Rewafin maintains data protection and security controls intended to support responsible handling of information within its technology environment.
Other Applicable Requirements
Depending on the customer and the relevant activities, additional RBI directions, cybersecurity requirements, information technology laws and other applicable regulations may need to be considered.
The applicability of any particular requirement must be assessed in the context of the relevant institution and service arrangement.
3. Technology Supporting Digital Lending Operations
Modern lending requires coordination between multiple functions, including origination, servicing, collections, reporting and operational management.
Rewafin's modular platform is designed to support connected processes across these functions.
Its technology approach focuses on:
- Structured lending workflows.
- Defined operational responsibilities.
- Role-based access and permissions.
- Activity and transaction traceability.
- Configurable process controls.
- Connected information across relevant modules.
- Operational monitoring and reporting.
- AI-assisted intelligence and workflow support.
The availability and scope of particular workflows depend on the products, configuration and implementation agreed with the customer.
4. Data Hosting and Data Localisation
Rewafin follows an India-based hosting model for its enterprise technology platform.
India-Based Infrastructure
Customer and borrower data processed within Rewafin's managed enterprise hosting environment is hosted on infrastructure located in India.
Rewafin-Managed Cloud Hosting
Rewafin operates a managed cloud hosting model for its enterprise technology services.
Backup Infrastructure
Backup data is maintained in a separate data centre located in India.
Consistent Hosting Model
The same hosting and storage model is followed across Rewafin's financial institution customers.
These arrangements are intended to support controlled data management, availability and the data residency requirements relevant to customer engagements.
Compliance with any specific regulatory data localisation requirement remains subject to the nature of the data, applicable directions and the relevant contractual arrangements.
5. Information Security and Access Management
Information security is an important component of financial technology operations.
Rewafin maintains security capabilities across its technology platform, including the following controls.
Role-Based Access Control (RBAC)
User access is managed through defined roles and permissions.
This supports controlled access to platform functions and information based on authorised responsibilities.
Multi-Factor Authentication (MFA)
Multi-factor authentication provides an additional access security control within the platform.
Encryption
Data encryption is implemented for information at rest and in transit.
Encryption supports the protection of information during storage and transmission.
Activity and Audit Logs
System activity and audit logging mechanisms support traceability, operational review and security monitoring.
Data Retention and Deletion Controls
The platform includes controls for managing data retention and deletion in accordance with applicable operational, contractual and legal requirements.
These controls form part of Rewafin's broader information security and data governance approach.
6. Backup, Disaster Recovery and Business Continuity
Technology availability and data protection are important considerations for financial institutions.
Rewafin maintains backup and disaster recovery arrangements within its managed technology environment.
Backup data is stored in a separate data centre located in India.
The company also maintains security monitoring and incident management procedures to support operational resilience.
The specific recovery commitments, service availability obligations and operational responsibilities applicable to a customer are governed by the relevant service agreements.
7. Auditability and Operational Transparency
Financial institutions require appropriate records of system activity, user actions and operational processes.
Rewafin's platform includes system activity and audit logging capabilities that support:
- Recording relevant system activities.
- Monitoring authorised user actions.
- Reviewing operational events.
- Supporting internal investigations.
- Maintaining process traceability.
- Providing information for authorised operational and compliance reviews.
The availability, detail and retention of specific records depend on the relevant system configuration, applicable policies and contractual requirements.
8. Data Privacy and Responsible Information Processing
Rewafin recognises the importance of privacy and responsible data processing in financial services technology.
The company maintains controls relating to:
- Authorised access to information.
- Data encryption.
- Data retention and deletion.
- Security monitoring.
- Incident management.
- Operational logging.
- India-based customer data hosting.
Where Rewafin processes information on behalf of a financial institution, the relevant contractual and legal arrangements determine the parties' respective data protection responsibilities.
Financial institutions remain responsible for establishing the lawful basis and purposes of their own processing activities where they act as Data Fiduciaries.
Rewafin supports the technical implementation of relevant data management and security requirements within the scope of its services.
9. Technology Outsourcing and Vendor Governance
Regulated financial institutions may be required to conduct due diligence and ongoing oversight of technology service providers.
Relevant considerations can include:
- Service provider risk assessment.
- Information security practices.
- Data confidentiality.
- Contractual responsibilities.
- Service availability.
- Business continuity and disaster recovery.
- Access management.
- Incident response.
- Audit and regulatory oversight.
- Exit and transition arrangements.
Rewafin supports customer technology assessment and due-diligence processes within the scope of its contractual responsibilities and available technical documentation.
The financial institution remains responsible for assessing the regulatory applicability and materiality of its outsourcing arrangements and fulfilling its own regulatory obligations.
10. AI-Native Technology and Responsible Automation
Rewafin's AI-native technology approach is intended to help financial institutions improve operational intelligence and streamline lending workflows.
AI-assisted capabilities may support activities such as:
- Information analysis.
- Workflow assistance.
- Operational insights.
- Exception identification.
- Process monitoring.
- Decision-support information.
AI-assisted outputs must be evaluated in the context of the relevant institution's policies, risk appetite, internal controls and applicable regulations.
Rewafin's technology is intended to support authorised users and institutional processes.
The use of AI does not eliminate the need for appropriate human oversight, accountability, validation or regulatory compliance.
Financial institutions remain responsible for their own credit policies, lending decisions and regulatory obligations.
11. Customer and Borrower Protection
Customer protection is a central consideration in regulated lending.
Applicable RBI directions may impose requirements relating to:
- Borrower disclosures.
- Loan terms and conditions.
- Key Facts Statements.
- Loan servicing and repayment.
- Customer communication.
- Grievance redressal.
- Data collection and consent.
- Fair lending and recovery practices.
Rewafin provides technology that can form part of the operational environment through which financial institutions manage lending-related processes.
The implementation of specific disclosure, servicing, consent and grievance workflows depends on the relevant products and customer configuration.
Responsibility for compliance with applicable lending and customer protection requirements remains with the relevant regulated financial institution.
12. Regulatory Reporting and Operational Oversight
Financial institutions require reliable information and operational visibility to support internal governance and regulatory processes.
Rewafin's connected technology platform supports operational data management and reporting capabilities across relevant lending functions.
Depending on the products and configuration, these capabilities can help institutions organise information, review activities and support internal reporting processes.
Regulatory reporting formats, submission obligations and reporting accuracy remain the responsibility of the relevant financial institution.
The availability of any specific statutory or regulatory report is subject to the implemented product scope and customer agreement.
13. Shared Responsibility and Regulatory Accountability
Rewafin and its financial institution customers have different roles and responsibilities.
Rewafin's Responsibilities
As a Technology Service Provider, Rewafin is responsible for the technology services and obligations it undertakes under applicable laws and customer agreements.
These may include platform operation, information security, data processing, infrastructure management, technical support and related service commitments.
Financial Institution Responsibilities
The relevant regulated financial institution remains responsible for its own statutory and regulatory obligations, including:
- Lending policies and approvals.
- Credit and risk decisions.
- Borrower disclosures.
- Customer protection.
- Applicable regulatory reporting.
- Oversight of outsourced technology arrangements.
- Compliance with relevant RBI directions.
The use of Rewafin's platform does not transfer a financial institution's regulatory accountability to Rewafin.
14. Our Commitment to Responsible Financial Technology
Rewafin believes that lending technology should combine innovation with security, accountability and operational transparency.
Our technology approach focuses on connecting lending functions while maintaining appropriate technical controls.
Through AI-native capabilities, modular systems, India-based enterprise hosting and security-focused technology operations, Rewafin aims to support financial institutions in modernising their lending infrastructure.
Our objective is to help financial institutions build efficient, connected and responsibly managed technology operations.
15. Important Regulatory Disclaimer
The information on this page is provided for general informational purposes and describes Rewafin's technology capabilities and approach to supporting financial institutions.
Rewafin AI Private Limited operates as a Technology Service Provider.
Rewafin is not a bank, NBFC or Lending Service Provider and does not independently undertake regulated lending activities.
Nothing on this page constitutes a claim of approval, certification, licensing or endorsement by the Reserve Bank of India.
The availability of specific features, security controls, workflows and reporting capabilities may depend on the selected products, technical configuration and applicable customer agreements.
Use of Rewafin's technology does not, by itself, guarantee compliance with RBI directions, data protection laws or other regulatory requirements.
Each financial institution remains responsible for evaluating its own legal and regulatory obligations and ensuring compliance with applicable requirements.
Regulatory frameworks may be amended or updated by the relevant authorities.
16. Contact Rewafin
For enquiries about our technology platform, information security capabilities or regulatory technology approach, contact:
Rewafin AI Private Limited
Office No. 1105, 11th Floor,
Regalia by Nakshatra, GIFT City,
Gandhinagar, Gujarat – 382050, India.
Email: info@rewafin.ai
Website: https://www.rewafin.ai/